Privacy and security policy

CMC Markets is committed to protecting the privacy of all personal information obtained. Our privacy and security policy explains how we collect personal information about you, and how that information is maintained and used.​

​​​By accessing this website or other service we provide to you, you consent to CMC Markets collecting, maintaining, using and disclosing personal information about you and provided by you or by another person as described below.

This Privacy and Security Policy applies to all organisations within the CMC Markets group of companies ('CMC Markets'), including CMC Markets UK plc. ​

Additional Information

Why do we collect your information?

CMC Markets is committed to protecting the privacy of all personal information which CMC Markets obtains from you, including the information we obtain during your visits to our websites or the provision of our services to you. CMC Markets will only use your personal information in accordance with this Privacy and Security Policy and in accordance with Data Protection legislation.
​
​CMC Markets collects certain personal information in order that it may meet the needs of its customers. By collecting certain personal information, CMC Markets is able to monitor and improve the services which it offers to its existing and potential clients. We will use this information for the following purposes: establishing and maintaining your account, providing our services to you, improving our services, regulatory notifications and marketing.
​
CMC Markets will collect and hold information about you when you complete an online application or other type of form or access and trade on your account through our platform or another service we provide to you.
​
CMC Markets may derive information from your use of this website or another service we provide to you and may store this information with your personal profile. This information may include site areas visited, pages viewed, frequency and duration of visits, types of transactions conducted, documents downloaded and other websites which may have referred you or to which you link.

How do we use the information?

CMC Markets may use information for any one or more of the following purposes:

  • to provide the services to you that you have requested including processing transactions;
  • to confirm your identity;
  • to maintain your personal profile
  • to manage your account;
  • to contact you when necessary or appropriate in relation to the services being provided to you;
  • to keep you updated whilst you are a client in relation to matters such as your trading activities and activities of CMC Markets;
  • to manage and administer the products and services provided to you;
  • to provide you with information regarding the products and services offered by CMC Markets;
  • to develop an understanding of the products and services that you may be interested in obtaining from CMC Markets;
  • to provide you with information or opportunities that we believe may be relevant to you;
  • to tailor the website or other service we provide to you to your needs and interests; and
  • to create anonymised statistical data.

Who may CMC Markets disclose this information to?

CMC Markets may be required to provide your personal information to:

  • the Financial Conduct Authority and other regulatory and government bodies from time to time in the UK and other countries.
  • financial institutions and other similar organisations that it deals with in the course of its corporate activities, or those that are nominated by you;
  • external service providers and professional advisers (which may be located overseas) that provide services to CMC Markets;
  • any organisation at your request or any persons acting on your behalf, including your financial adviser, broker, solicitor or accountant;
  • any third parties where this is necessary to process a transaction or provide services which you have requested; or
  • any authority to whom CMC Markets is required to disclose such information by law.

Please note that CMC Markets does not sell or provide your personal information to third parties for marketing purposes.

What Rights do you have?

Your rights are as follows in respect of the personal information we hold about you:

  • The right to be informed about processing of your personal data;
  • The right to have your personal data corrected if it’s inaccurate and to have incomplete personal data completed;
  • The right to object to processing of your personal data;
  • The right to restrict processing of your personal data;
  • The right to have your personal data erased (the "right to be forgotten");
  • The right to request access to a copy of your personal data and information about how we process it. Please make all requests for access in writing (see how to contact us for details) and provide us with evidence of your identity;
  • The right to move, copy or transfer your personal data (“data portability”); and
  • Rights in relation to automated decision making including profiling.

Please note, some of these rights only apply in certain circumstances and we may not be able to fulfil every request.

You can contact us by sending an email to dpo@cmcmarkets.com.

How we protect your information?

CMC Markets is committed to protecting the privacy of all personal information that CMC Markets obtains from you.

We continue to adopt industry and information security best practices to protect your personal information and ensure that unauthorised persons do not access it. Measures include encryption of data during transmission, strong authentication mechanisms, cybersecurity processes and secure access to machines and data.

We train our employees who handle personal information to respect the confidentiality of customer data and the privacy of individuals.

We may transfer personal information to other countries outside of the European Economic Area, such as the US. In such circumstances, we will ensure the transfer is lawful and that there are appropriate contractual, legal and security arrangements in place.

How long we hold your information?

We will remove any personal information that will identify you or we will securely destroy the records when we consider that that personal information is no longer required. This could be a period of seven years after our business relationship with you has ended. 

However, we may need to maintain certain records for a longer period, for example, where we are required to hold your personal information for regulatory or legal purposes, to provide you with the services you have requested or to maintain adequate business records.

Cookies and our cookie policy

CMC Markets uses cookies to gather information about your access to this website, the CMC Markets application (Apps) and other services we provide to you. Cookies are small pieces of information, which use a unique identification tag and are stored on your device because of you using this website or other service we provide to you.

They enhance your browsing experience in various ways, which include remembering your preference settings, displaying relevant content and ensuring web pages function as intended. For detailed information on the cookies we use and the purposes for which we use them, see our cookie policy.

When you use this website or other services, we provide to you, you may be able to link to other websites. This Privacy Policy does not apply to those sites. CMC Markets encourages you to read the privacy policies on such sites




Additional Information

CMC Markets may use personally identifiable information to create anonymised statistical data. CMC Markets may provide this statistical data to its business partners or third parties. In no circumstances will you be able to be identified from this statistical data; you will remain anonymous.

​You may inform CMC Markets at any time that your personal details have changed or that you wish CMC Markets to delete personal information we hold about you by emailing Client Services. CMC Markets will change or delete your personal information in accordance with your instructions, except to the extent that we are required to hold your personal information for regulatory or legal purposes, to provide you with the services you have requested or to maintain adequate business records.​

You need not give us any of the personal information requested by CMC Markets. However, without that information, CMC Markets may be unable to open an account for you, where the information is requested in an application form, or to provide you with any other services, information or assistance you have sought.​

Should you have any questions or complaints about your privacy please contact us. If a complaint is not resolved by CMC Markets to your satisfaction, you may complain to the Information Commissioner.

​Under the UK data protection legislation, you have (subject to certain exceptions) the right to obtain copies of any personal information which CMC Markets holds about you and to inform CMC Markets of any inaccuracy.

You can request app account and associated data deletion. In correspondence with TradeRoom by Developer Internet Information Limited (CMC Markets). You can contact us by sending an email to dpo@cmcmarkets.com.

Changes to your Privacy Policy

CMC Markets may change this Privacy Policy from time to time. When such a change is made, we will post a revised version online. Changes will be effective from the point at which they are posted. It is your responsibility to review this Privacy Policy periodically, so you are aware of any changes. By using our services, you agree to this Privacy Policy

How to contact us


Your CFD account and all associated services, are provided by CMC Markets Germany GmbH, who is authorised and regulated by the Federal Financial Supervisory Authority (“BaFin”)(reference number 154814). CMC Markets Germany GmbH provides its services on a non-advised and execution only basis. CFDs and FX are leveraged products and carry a high level of risk to your capital as prices may move rapidly against you. It is possible to lose more than your initial investment and you may be required to make further payments. These products may not be suitable for all clients therefore ensure you understand the risks and seek independent advice.